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FREIGHT CHARGES TO USA CUSTOMERS

Freight charges are based on order total according to the freight chart below. You will note that the freight charges we charge are actually less than the carriers’ actual charges. All orders shipped via ground service by our choice of carriers. Our shipping department uses either Fed-ex, UPS, or US Parcel Post, depending on rates. We also ship directly to Alaska, Hawaii, Puerto Rico or Guam. Check appropriate column in the chart below for your freight charges.
 
Order Total

Continental USA

Alaska, Hawaii,
Puerto Rico and Guam

up to $109.99

$24.00

$60.00

$110.00 - $129.99

$28.00

$73.00

$130.00 - $149.99

$32.00

$86.00

$150.00 - $169.99

$36.00

$99.00

$170.00 - $189.99

$40.00

$112.00

$190.00 - $209.99

$44.00

$125.00

$210.00 - $229.99

$48.00

$138.00

$230.00 - $249.99

$52.00

$151.00

Each additional $20, add

$4.00

$13.00

Delivery Times
(business days)

8-10

8-12

 

Any shipment outside of continental USA will be shipped US Parcel Post and there will be no tracking available during transit.


SHIPPING TRANSIT TIMES
Orders are usually shipped from our warehouse in El Paso, TX within two business days of receiving. Depending on the distance between our warehouse and your required shipping destination, the carrier requires an additional 3- 5 working days to deliver to destination. So to be safe, allow a total of eight working days from date order is placed to receive your order.


INTERNATIONAL SHIPPING
We ship directly only to USA and its territories. If you are in another country and would like to order from us, we can ship to your freight forwarder in the US who can then forward the order to your final destination.


SHORTAGES OR DAMAGES
Please inspect all cartons for visible damage and verify that you have all cartons marked on the delivery receipt before signing for merchandise. All shortages must be reported immediately to our Warehouse Manager. No credit will be issued for shortages reported 72 hours after receipt of merchandise. If shipment is short or damaged, please make the appropriate notation on delivery receipt. We are not responsible for shortages/damages that occur in transit. Please contact the carrier immediately to report your claim. To report a shortage or damage, please contact jesse@aztecimports.com.


ERRORS
Billing and shipping errors must be reported immediately upon receipt of invoice to our Credit Manager at lori@aztecimports.com or by phone 1-800-537-9437, x14. Upon reporting of billing errors, shortages or damages, you will be provided with a payment deduction authorization number. Deductions without a valid authorization number will not be allowed and you will be re-invoiced for any amount due resulting from an unauthorized deduction.