FREIGHT CHARGES TO USA CUSTOMERS
No international shipments and no expedited delivery available.
Freight charges are based on package's weight. You may choose between FedEx, UPS or USPS GROUND service.
Orders to Alaska, Hawaii, Puerto Rico or Guam are shipped via USPS.
USPS orders may not be tracked and delivery may take longer than other carriers; however, charges are less expensive.
Wholesale orders that require express delivery, please call 1-888-746-2827 ext. 13.
SHIPPING TRANSIT TIMES
Orders are usually shipped from our warehouse in El Paso, TX within two business days of receiving. Depending on the distance between our warehouse and your required shipping destination, the carrier requires an additional 3- 5 working days to deliver to destination. So to be safe, allow a total of eight working days from date order is placed to receive your order.
We ship directly only to USA and its territories. If you are in another country and would like to order from us, we can ship to your freight forwarder in the US who can then forward the order to your final destination. Please call 1-888-746-2827 ext. 13 for details.
SHORTAGES OR DAMAGES
Please inspect all cartons for visible damage and verify that you have all cartons marked on the delivery receipt before signing for merchandise. All shortages must be reported immediately to our Warehouse Manager. No credit will be issued for shortages reported 72 hours after receipt of merchandise. If shipment is short or damaged, please make the appropriate notation on delivery receipt. We are not responsible for shortages/damages that occur in transit. Please contact the carrier immediately to report your claim. To report a shortage or damage, please contact firstname.lastname@example.org
Billing and shipping errors must be reported immediately upon receipt of invoice to our Credit Manager at email@example.com
or by phone 1-800-537-9437, x14. Upon reporting of billing errors, shortages or damages, you will be provided with a payment deduction authorization number. Deductions without a valid authorization number will not be allowed and you will be re-invoiced for any amount due resulting from an unauthorized deduction.